Shipping policy
Shipping Policy
Markets: Mexico · United Kingdom · European Union
Order Processing & Shipping Times
- All orders are shipped within 1–2 business days after payment confirmation.
- Delivery times vary by destination, order size, and shipping method. We aim to deliver products within 3–7 business days (up to 10 business days for remote locations or small orders).
- Orders may be delayed due to holidays, weather, or carrier disruptions. Customers will be notified of any significant delays.
Shipping & Handling Charges by Market
| Market | Rate |
|---|---|
| 🇲🇽 Mexico | MX$100 per order + MX$25 per item |
| 🇬🇧 United Kingdom | £6 flat (1–8 items) · £12 flat (9–24 items) · £18 flat (25–50 items) · £24 flat (51+ items) |
| 🇪🇺 European Union | €6 per order + €1.50 per item |
Tracking & Notifications
- Every order receives a unique tracking number once shipped.
- Email notifications are sent at key stages: order confirmation, shipment confirmation (with tracking link), out for delivery, delivered, and exception/delay (if applicable).
- If a mobile number is provided, SMS notifications are also sent for shipment and delivery updates.
- Real-time tracking is available via the branded tracking page, accessible from the email or SMS notification.
AfterShip Integration
- The store is integrated with AfterShip for automated, real-time tracking updates on all shipments.
- AfterShip supports over 900 carriers globally.
- Automated notifications are sent for every status change (shipment, transit, delivery, exceptions).
- The branded tracking page shows live updates, estimated delivery dates, and direct support contact.
- AfterShip analytics are used to monitor carrier performance and optimize delivery times.
Package Loss, Exceptions & Support
- If an order is lost, delayed, or damaged, contact us within 30 days of the expected delivery date.
- Exceptions (e.g., address errors, failed delivery attempts) trigger immediate notifications and resolution instructions.
- For support: opportunity@superpatch.com
- If a delivery attempt fails, the carrier will reattempt delivery within 24–48 hours. Customers may update delivery instructions or contact support for further assistance.
Shipping Exclusions & Special Requests
- Shipping exclusions may apply to certain remote locations — check the website or contact support for details.
- Special or expedited shipping requests must be made by email or phone before placing an order online.
- No in-store or location pick-up is offered.
Order Changes & Cancellations
- Orders may be cancelled for a full refund (including shipping and taxes) if the order has not yet shipped.
- Once shipped, customers may request a return and refund according to our Returns Policy.
- Shipping costs are non-refundable once an order has shipped; return shipping is the customer’s responsibility.
Carrier Information by Market
| Market | Carrier(s) |
|---|---|
| 🇲🇽 Mexico | 99 Minutos |
| 🇬🇧 United Kingdom | Royal Mail |
| 🇪🇺 European Union | FedEx |
- Carrier selection is based on destination, speed, and service quality.
- Carrier-specific tracking and estimated delivery times are available via the tracking link provided.
Data & Privacy
- Shipping and contact information is used solely for order fulfillment and notifications.
- All tracking and notification data is processed in accordance with our Privacy Policy and AfterShip’s Data Processing Agreement.