Refund policy

Returns, Exchanges & Reship Policy

Markets: Mexico · United Kingdom · European Union

We are committed to providing a transparent and fair experience for all buyers. This policy outlines the conditions and procedures for refunds, returns, exchanges, and reshipments for purchases made through our Shopify store.

General Terms

• Shipping & Handling charges are non-refundable.

A restocking fee of 10% applies when processing a refund request for orders at or above the following thresholds (excluding tax, shipping & handling):

Returns & Refunds

Eligibility:

• Returns are accepted within 30 days of delivery for most products.
• All items must be returned in their original condition and packaging.
• Customers are responsible for return shipping costs.
• Final sale items are not eligible for return or refund.
• Store credit may be issued if a refund to the original payment method is not possible.

Not Eligible:

• Final sale items.

Note:

From time to time, the company may allow exceptions to this policy at its sole discretion. If you believe your situation warrants an exception, please contact our support team for review.

Exchanges

Eligibility:

• Exchanges are allowed within 30 days of delivery.
• All products must be returned before an exchange is processed.
• Customers pay for both return shipping and shipping of exchanged products.

Not Eligible:

• Exchanges for items in kits.
• Final sale items.

Note:

From time to time, the company may allow exceptions to this policy at its sole discretion. If you believe your situation warrants an exception, please contact our support team for review.

Reship

Eligibility: Reshipments are allowed if you contact Super Patch within 15 days from the Order Date for:

• Orders not delivered or lost (as per tracking link)
• Missing items
• Orders stuck in transit (no movement for 5 consecutive business days, as per tracking link)
• Incorrect address (reship fee applies if user error — see table below)
• Damaged products delivered
• Wrong items received

Not Eligible:

• If proof of delivery is provided
• Reshipments for cancelled accounts
• Excessive requests from the same account

Reship fee for user-error address corrections:

Note:

From time to time, the company may allow exceptions to this policy at its sole discretion. If you believe your situation warrants an exception, please contact our support team for review.

Contact

For all returns, exchanges, or reship requests, contact our Returns Department at returns@superpatch.com with your order number and details.